Order Cancellation:

• Orders can be cancelled within 12 hours of placement by contacting us via email or phone.
• Once the order is shipped, cancellation requests cannot be accepted.

Refund Policy:

• Due to the perishable nature of our pickles and fermented products, we do not offer refunds unless the product is:
  • Damaged during transit
  • Incorrect or missing items
  • Spoiled on arrival (with valid proof)

How to Request a Refund:

• Please contact us within 24 hours of delivery with:
  • Order number
  • Photo of the damaged/spoiled product
  • Description of the issue

Once verified, we will offer a replacement or refund as applicable.

Note: We reserve the right to reject refund claims if the product was stored improperly or the issue is reported after 24 hours.